According to their website, Davidson Chevrolet opened in
1962 in Rome NY.
AmeriCu Federal Credit Union began in 1950 to service
Griffiss Air Force Base in Rome NY.
Davidson Chevrolet has grown considerably since its
beginning, as has AmeriCu Federal Credit Union.
Last year I had a problem with AmeriCU about a lack of
communication to members who had been a part of the credit union for years. At
first I spoke with a manager who was condescending, unhelpful, and insisted
that AmeriCU was doing everything right and nothing wrong. I disagreed. Being
persistent, I continued to work up the chain of command until I was contacted
by an Assistant Vice President. We communicated
several times via phone and email, and this VP admitted that things could be
done better. I gave her a list of multiple ways to fix the problems as I saw
them, and AmeriCU has fixed the issues, they even used some of my ideas!
My issues with Davidson started the day I first contacted
them about a 2011 Traverse that was at their Watertown dealership. The
salesman, whose name I do not recall, assured us that the vehicle would be
brought to Rome. Well, he assured us after I had to show it to him on my phone
because he couldn’t find it on his own computer, but I digress. The end result
was that he never ordered it to be brought to Rome and we were told that we
could take a trip to Watertown to see it. That should have clued me in to this
dealership, but it didn’t. Eventually the Traverse was brought to Rome, and we
dealt with a superior young salesman, Kyle. He is the only person with whom we
have had contact who truly knows the meaning of customer service.
We have gone up the chain of command at Davidson about the
service issues. The assistant service manager does not listen, likes to
interrupt, and doesn’t bother to introduce himself. He also promises to send
information and confirmations of things he said to my husband, but does not do
any of that. The service manager never answered our complaint emails, NEVER reached
out to us, and when asked about the issue with the marks on our seat, said we
had to make an appointment with the detailing center. We also contacted Jason, who is somewhere
higher on the chain of command. He promised BEFORE THIS LAST SERVICE
APPOINTMENT that our problems would be solved, but when I sent him the photo of
the marks on the seats, he said he was sorry that the seat appeared to have
marks on it. Words matter and the word appears suggests that either we are in
error or we are lying. I assure you, we are neither.
AmeriCU made a mistake and rectified it. Davidson made a
mistake, and another, and another, and… well you get the idea.
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