When in the course of Service Transactions, it becomes
necessary for the consumer to divulge the inadequacies of a service department,
a decent respect for the owners and other customers requires them to declare
the reasons which compel them to criticize.
We hold the definition of
'customer service' and 'nice people' to be self evident: customer
service means to do for the customer that which he or she cannot do for
themselves; nice people means those who have been schooled in the art of courtesy
and decency. But when a business proves that they do not hold to the standards
of customer service and deny by their actions their own 'nice people to work
with' slogan, then the consumer has the right and obligation to take the action
that shall seem most likely to affect their safety and happiness. Accordingly,
all experience has shown that customers are more disposed to suffer, while
disrespect and poor service is sufferable, that to right the wrongs done to
them. Such has been the patient suffering of these customers in their interaction
with the business known as Davidson of Rome. "To prove this, let Facts be
submitted to a candid world."
After the first bad review of service, we have not been
asked to 'let them know how they are doing' so that the information could be
posted on their website.
They took not into consideration the needs and calendar of
the customer on more than one occasion.
They implied that the married couple lack communication.
They listen not, and interrupt frequently.
Promised communication about past service and future free
services was never forthcoming.
Management refused to engage the customers in dialogue,
despite repeated entreaties on our part,
until the last interaction.
They waxed loquacious
to excuse the dearth of quality workmanship; neither accepting responsibility
and, in the case of the service manager, nor offering to rectify the situation
in anyway.
In every stage of
these interactions we have verbally and electronically petitioned for redress
of these grievances. At every stage we have been met with platitudes,
justifications, rationalizations, and pathetic defenses. We have warned them from time to time that as customers,
we are entitled to 'nice people' and 'good service' by a company which claims
they do 'it right.' We have reminded them of the extended warranty. We have
appealed to their sense of justice, and we have reminded them of the bond
between customer and company, but for naught.
We, therefore, as representatives for all who will not voice
displeasure with shoddy service and pathetic customer relations, appeal to the
social media for rectitude of this situation.
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